Review of Sam Samuels, On The Line

2- Thesis: Telemarketers may be stingy people but they are hardworking.
6- Voices: The conversations between the author and Franco. Also, the ones between the telemarketer and the customer. And the conversation between the author and Eugenia. The author did a lot of observations throughout the essay. The author used references to several books that are placed throughout the essay. The author uses more of certain secondary sources than others, but they are all used throughout the essay.
7- The organization was chronologically based on a workday. Yes, the essay is reader friendly.
8- We liked how the author incorporated a conversation with one of the telemarketers. It showed how he felt about being called at home.

Group E